# Privacy Policy

Welcome to **rosa-ke** (Rosa Nairobi Flowers & Gifts). We are deeply committed to protecting your personal data and your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or shop on our website.

### 1. Information We Collect

When you use rosa-ke, we collect the following types of information:

*   **Personal Information:** Name, email address, phone number, and physical delivery address (yours or the recipient's).

*   **Payment Information:** Payments (via M-Pesa or Credit Cards) are processed securely through encrypted third-party gateways. We do not store your card or mobile money PIN details on our servers.

*   **Device & Usage Data:** Your IP address, browser type, and site navigation behavior to help us improve your user experience.

### 2. How We Use Your Information

We use your information to:

*   Process, prepare, and deliver your orders accurately.

*   Communicate with you regarding your order status or customer support.

*   Send you promotional emails or marketing newsletters (you can opt-out at any time).

*   Enhance and personalize your website shopping experience.

### 3. Third-Party Information Sharing

We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to complete your order, such as:

*   **Payment Gateways:** To process secure financial transactions.

*   **Delivery Personnel & Couriers:** Sharing the recipient's name, address, and phone number to complete the delivery.

### 4. Data Security

We use industry-standard security protocols (SSL Encryption) to protect your data during transmission. While we take maximum precautions, please note that no method of transmission over the internet is 100% secure.

### 5. Cookies Policy

Our website uses cookies to remember your shopping cart items and understand how you interact with our site. You can disable cookies through your browser settings, though it may limit site functionality.

### 6. Your Legal Rights

In accordance with the Kenya Data Protection Act, you have the right to:

*   Request access to the personal data we hold about you.

*   Request correction of inaccurate or incomplete data.

*   Request deletion of your personal data from our systems.

### 7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page and become effective immediately upon posting.