Terms and Conditions

Welcome to Rosa-ke. These Terms and Conditions govern your use of our website and the purchase of our premium flowers, custom arrangements, gourmet chocolates, and luxury accessories. By accessing our platform, visiting our physical store, or placing an order, you agree to comply with and be bound by the following policies. Please read them carefully.

1. Purchase, Sale & Product Availability Policy

By finalizing any order on our website, you agree to these commercial terms:

• Order Acceptance: All orders are subject to stock availability and price confirmation. We reserve the right to refuse or cancel any order for operational reasons.
• Flower Seasonality & Wrapping Materials: Fresh flowers are natural products that depend heavily on seasonal production, and specific wrapping materials or colors may vary based on availability. If your requested flower type/color or specific wrapping paper is out of stock, we will immediately contact you to present alternative premium options. No order will ever be dispatched without your explicit prior approval.
• Pricing & Descriptions: We strive for 100% accuracy in descriptions and prices. In the rare event of an unintended pricing error on an item you ordered, we will contact you immediately to give you the option of reconfirming the order at the correct price or canceling it.
• Payment Security & Legal Age: We provide fully secure and encrypted checkout options, including M-Pesa and major Credit/Debit cards. By making a purchase, you confirm that you are of legal age to utilize these payment systems.

2. Shipping, Delivery & In-Store Pickup Policy

We are dedicated to offering clear, reliable, and timely distribution services across Kenya.

A. In-Store Pickup (For Enhanced Trust)
To maximize confidence and security, all customers are welcome to choose the "In-Store Pickup" option during checkout.

B. Free Same-Day Delivery in Nairobi
We are pleased to offer Free Same-Day Delivery for all our customers within Nairobi. To ensure your order reaches you on the same day, please place your order before 4:00 PM. Orders placed after 4:00 PM will be prioritized for delivery the following morning.

3. Return, Refund & Warranty Policy

A. Perishable Goods (Fresh Flowers): Fresh flowers are non-returnable and non-refundable once accepted in good condition.

B. Warranty & Returns for Luxury Accessories: We provide an official 1-year warranty against manufacturing defects exclusively covering our luxury watches and fine jewelry sets.

C. Order Cancellations & Refunds: Orders involving custom floral setups or personalized gifts cannot be canceled once preparation has begun.

4. Data Privacy & User Security

At Rosa-ke, we enforce stringent security protocols to safeguard your personal data. We guarantee that your details are fully encrypted and will never be shared or sold to any external third party.

5. Intellectual Property Rights

All visual and textual content, official logos, photography, and unique floral arrangement designs displayed on the Rosa-ke website are the exclusive intellectual property of our brand.

6. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Kenya. Any legal disputes shall be submitted exclusively to the jurisdiction of the competent courts located in Nairobi, Kenya.

7. Official Contact & Support Channels

Phone Support: +254799995253
Official Email: rosa.ke254@gmail.com
Physical Boutique: Safe Complex, Shop No. B3, Captain Mungai St, Eastleigh, Nairobi, Kenya.